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FAQs

Do you offer free delivery?
Unfortunately not. The British Phantom Aviation Group is a small organisation that is run purely by unpaid volunteers and all profits made from merchandising go straight into funding our projects. Every penny is vital. We are therefore unable to offer incentives like free shipping to customers as this would seriously affect the Group's potential income. In line with many other outlets, we could charge more for items to subsidise the costs of free shipping. However, we feel it is more ethical to price our merchandise fairly and charge shipping at cost. Hopefully our customers will realise and understand that what they are losing by not having the option of free delivery, they are gaining by the actual merchandise items not being overpriced.

Can I save shipping costs by combining delivery for multiple items?
Possibly. Please note though, that our shipping prices are calculated by weight so the cost saving may be very minimal. However, please feel free to contact us at phantomerchandise@outlook.com with your requirements and we will happily provide you with a custom quote for shipping.

Do you accept any other payment methods than PayPal?
Yes. You can pay with a cheque if it is drawn on a UK bank. Again, please feel free to contact us and we will provide you with further information. Please note though, that one-off credit card payments can be made through PayPal also.

I'm not sure what size may fit me. Do you have information on sizes?
Hats, caps and scarves are one-size-fits-all, either by manual adjustment of straps or by the stretchy nature of the fabric. Size guides for t-shirts and hoodies are as follows (all measurements in centimetres)-